Sustainable development at a glance

#2023

Sustainable Development Report 2023
See also: 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016
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Corporate Profile

Kentriki Odos Motorway Concession Company Societe Anonyme(Kentriki Odos) has undertaken the study, design, construction, operation, exploitation, maintenance and management of the “Aftokinitodromos Kentrikis Ellados – E65” Concession project.With a total length of 239.1 km, the project involves the construction of the Central Greece Motorway (E65), which starts from the like-named semi-interchange on the A.Th.E. motorway, at the Thermopyles interchange, and extends to Egnatia Odos, at an interchange 15 km west of Grevena (total length 182.1 km), as well as the management and maintenance of the section of the A.Th.E. motorway from Skarfia to Raches in Fthiotida (total length of 57 km).

The Economic, Social and Environmental Importance of the Project The Central Greece Motorway - E65 is expected to play a major role in the development of the country and especially the region of Central Greece, as it transforms the transport system at regional and local level by connecting:

  • Eastern Greece with Western Greece
  • Central Greece with the Trans-European Networks
  • The ports of Igoumenitsa and Volos

The project boosts the national economy, promotes environmental protection and enhances the quality of life of society in general.

Let us note here that as of April 2024, with the completion of new sections of the E65 motorway, a total length of 136 km of modern and safe highway are now operational, from the semi-interchange with the A.Th.E. motorway at the 206.5 km (start of E65) to the Kalabaka interchange. This development has significantly reduced travel times, with the journey from Athens to Karditsa now taking just 2 hours and 35 minutes, and the Athens to Trikala route taking less than 3 hours.


Our Approach to Sustainable Development

The priority of all of us at Kentriki Odos will always be to provide the highest levels of road safety, together with the utmost high-quality and innovative services. We invest in sustainable infrastructure and promote Sustainable Development for the country, aiming at the excellent operation and continuous maintenance of our highways, the protection of the environment, and the professional development of our people.

A.Th.E. Motorway, in numbers

11
Interchanges
2
Frontal Toll Stations
6

4
Temporary parking areas with WC

open parking areas without WC
3
Two-way tunnels of a total length of 3,200 m.
16
Bridges
39
Overpasses and underpasses
2
Tunnel Control Centres
4
Lateral Toll Stations
3
Snow removal stations

Ε65 Section (Xyniada-Trikala Section), in numbers

8
Interchanges
2

3
Frontal Toll Stations

Lateral Toll Stations
2
Motorist Service Stations (M.S.S.)
1
Operation and
Maintenance Centre
2
Tunnels of a total length of 990m
9
Bridges of total length of 1.630m
8
Temporary parking areas with WC
1
Traffic Management Centre
4
Snow removal stations
1
Tunnel Control Centre

Northern section of E65, in numbers (section under construction)

1
Traffic Management Center
2
Control & Maintenance Centers
6
Interchanges
50
Overpasses and Underpasses
2
Motorist Service Stations (M.S.S.)
1

2
Frontal toll station

Lateral toll stations
2
Twin Tunnels
1
Single-Branch Tunnel
23
Bridges
89
Wildlife Crossings and Box Culverts

Total Passages

11,564,366

2023

10,468,401

2022

Awards

2023

Health and Safety Awards

Winner in the "Transport Infrastructure" category at the Health & Safety Awards 2023 for all the actions and activities it designs and implements around the Health and Safety of employees.

Energy Mastering Awards

Winner in the "Transport Infrastructure" category at the Energy Mastering Awards 2023 for all "green" actions.

Mobility Awards

Kentriki Odos was named "Motorway of the Year" for all of its innovative actions.

IoT Awards

Gold award in the "Transportation/Motorways" category at the IoT Awards 2023 for the use of IoT technologies on motorways

Mobility Awards

Gold Award in the category "Motorways Environmental Management" at the Mobility Awards 2023 for all the "green" actions that aim to protect and showcase the environment, as well as the harmonious integration of motorways into it.

Mobility Awards

Gold Award in the category "Motorways Customer Service", at the Mobility Awards 2023 for the investment in the field of electromobility at the Malakassa (Sirios) Motorist Service Station, for the microsites on the “Tours” platform, as well as for the electronic card for persons with disabilities.

Mobility Awards

Silver award in the "Green Fleet" category at the Mobility Awards 2023 for the replacement of the fleet with electric/hybrid vehicles.

Health & Safety Awards

Bronze Award in the category "Behavioural Risk Initiative" at the Health & Safety Awards 2023 for its employee counselling activities.

Green brand awards

Bronze Award in the category "Green Holistic Approach" at the Green Brand Awards for all environmental actions.

International Standards and Certifications

Kentriki Odos is committed to providing high quality driver services, a safe working environment for employees and to protecting natural resources for the local communities, thus our activities and works need to be regulated by strict certified processes. In this context, our management system is supported and regulated by international operating standards certified by external bodies.

Certifications

Quality
Quality Management System ISO 9001:2018
Road Safety
Road Traffic Safety (RTS) Management SystemISO 39001:2012
Environment
Enviromental Management SystemISO 14001:2015
Health & Safety
Occupational Health and Safety System OHSAS OHSAS 18001:2018
Business Continuity
Social Security - Business Continuity ManagementSystem ISO 22301: 2019
Regulatory Compliance
Regulatory Compliance Management System ISO 37301:2021

Management Approach and
Economic Performance

Our Corporate Governance approach is based with transparency, integrity, credibility and ethics in our day-to-day decisions, as well as with ensuring the interests of shareholders and all parties associated with the operation of the company.

Financial Information (in th. €)

2023 IFRS 2022 IFRS 2021 IFRS
Net Sales 168,231 133,522.0 88,466.00
Other operating income 18,831.9 6,990.0 5,750.92
Revenue from financial investments 563.5 4,330.0 11.08
Total income 187,625.9 144,842.0 94,228.00
Operating cost 179,767 149,238.0 111,701.38
Employee salaries and benefits 304.6 301.0 1,922.40
Payments to providers of capital 36,534.3 14,506.7 13,336.30
Net profit / (loss) before taxes 13,249.8 108,210.0 (54,533,529.00)
Net profit / (loss) after taxes (8,287) 2,640.0 (33,668,607.00)
Total payments to state bodies (taxes paid) 18,514.7 14,500.6 12,966.27
Company investments 173.4 115.0 1,316.50
Total capitalisation 474,698.5 504,352.0 652,373.35
Equity 32,601 29,094.0 31,732.69
Total liabilities 511,267.8 528,929.0 683,289.73
Total assets (in million €) 549,475.9 558,023.0 715,022.43

Net Sales (in th. €)

  • Exploitation segment of Central Greece Motorway
  • Construction of Central Greece Motorway
  • Total

Sustainable Development Survey

In 2023, an extensive opinion survey was conducted to capture the perceptions of stakeholders regarding our performance on Sustainable Development issues.

The results shown in the graph below are a total of 76 responses

How satisfied are you overall with the company's performance in terms of road safety and quality?

How satisfied are you from the environmental performance of the company?

01

Next to the driver with the highest levels of Safety and Quality

Sustainable Development Goals related to our operation

1
Road Safety
2
Top Quality services/Customer Care
3
Innovation

At Kentriki Odos we are committed to providing high-quality services as well as ensuring the safe and fast movement for all citizens.

Through the experience and know-how of our people, we care for the creation and proper operation of modern motorways of European standards, which contribute to the development of the national economy, ensure the protection of the environment and enhance the quality of life of communities at large, while we constantly upgrade the level of our provided services.

Kentriki Odos Average Response Time per Incident Type (minutes)

Average Response Time per Agent (minutes)

Number of incidents

that we managed

Manhours

for Road Maintenance

Manhours

for Road Infrastructure Repairs

Innovation in Traffic Management

The Traffic Management Centers (TMCs) and Tunnel Control Centers (TCCs) are manned by specialized personnel and scientists equipped with state-of-the-art technology. Moreover, in emergency situations, a system of specially configured backup and "smart" TMCs and TCCs is promptly activated. Their objective is to reinforce the operations of the existing centers, ensuring operational continuity and swift incident management on the motorways.

AI-Powered Motorway Safety System

For the first time on a Greek motorway, Artificial Intelligence in state-of-the-art cameras, placed in open road construction at the entrances to the roads, is being used. The purpose of the system is to detect the entry of animals and people onto the motorway, as well as vehicles moving in the opposite direction, in order to ensure the immediate response of the competent authorities and the prevention of accidents. The innovative AI camera system includes image analysis software, while all incidents are immediately reported to the Traffic Management Centers (TMCs). By the end of 2023, 117 AI cameras have been installed on the ramps of the motorway under our responsibility, with the prospect of adding 55 additional cameras by the end of 2024.

MyOdos App

The First "All-In-One" Freeway Application

"MyOdos App" is the first pioneering and innovative “all-in-one” motorway application for mobile phones and tablets (Android and iOS) in the country, a single portal that enables all drivers - not only subscribers - to find the best route or points of interest and to calculate the cost of their trip on all motorways in the country.

All information is available easily and quickly, 24 hours a day 365 days a year

What it offers

  • Detailed maps with all the points of interest
  • Calculating the best route and toll costs
  • Direct connection to the 1075 emergency telephone line as well as to the customer service telephone at the touch of a button
  • Opportunity to subscribe to Fast Pass and obtain a pass via courier service
  • Full account control and the possibility of topping up the account for the Fast Pass subscribers

Customer Service

With the aim of providing quality and immediate service to the drivers who use the motorways, our responsibility, on Kentriki Odos, we use on a continuous basis all available communication channels in order to "listen" to their comments, suggestions and proposals, and to develop corresponding policies and services for their every need. In this context, we conduct frequent surveys with the aim of capturing and analyzing the general satisfaction of our users, in relation to the services offered and Road Safety promotion actions.

Complaints by Category

Subscription Programs for Permanent Residents and Frequent Users

Kentriki Odos has developed special subscription programs which offer discounts up to 50%.

The available subscription programs are the following:

  • Fast Pass Kentriki Odos Frequent All 2
  • Fast Pass Kentriki Odos Frequent All 3 και 4

For more details concerning the subscription programs, please visit: www.kentrikipass.gr

Fast Pass Kentriki Odos

Evolution of ETC Transponders and Accounts for Fast Pass Kentriki Odos

2023 2022 2021
Active accounts by the end of the month (average) 10,621 8,650 6,666
Active transponders by the end of the month (average) 11,735 9,724 7,718

Supporting Greek Suppliers

We ensure the high quality of our services through the application of appropriate selection procedures for partners, subcontractors and suppliers. Developing and maintaining good relationships with our supply chain is a commitment that Kentriki Odos is honouring on a daily basis. Through our investment in long-term partnerships at both national and local levels, small suppliers are strengthened, and immediate effects are generated at multiple levels.

2023 2022 2021
Number Investment (€) Number Investment (€) Number Investment (€)
Local 48 112,781.1 60 146,888.6 112 290,902.03
National* 100 163,028,478.0 83 129,412,400.9 132 90,219,409.45
International 2 33,212.0 5 120,880.3 10 145,962.92
Total 150 163.174.471,08 148 129,680,169.81 254 90,656,274.40

* National suppliers also include the amount of €125.906.002,23 for intra-gorup transactions

The ratios of our total investments directed to local and national suppliers were

99.9%
2023
99.9%
2022
99.8%
2021

Let us note here that as of April 2024, with the completion of new sections of the E65 motorway, a total length of 136 km of modern and safe highway are now operational, from the semi-interchange with the A.t.h.E. motorway at the 206.5 km (start of E65) to the Kalabaka interchange. This development has significantly reduced travel times, with the journey from Athens to Karditsa now taking just 2 hours and 35 minutes, and the Athens to Trikala route taking less than 3 hours.

02

Human Resources

Sustainable Development Goals related to our operation

1
Health, security and prosperity
2
Continuing development and talent emporment for the employees
3
State of the art working environment and corporate culture

Our employees constitute the most significant element of Kentriki Odos. It is our responsibility to, always aligned with our corporate principles and values, continually improve the working environment and manage human resources on the basis of meritocracy and respect for diversity.

Human Resources by Geographical Area

  • Attica
  • Greek countryside
Total Employees: 192
2023
Total Employees: 199
2022
Total Employees: 196
2021

Total hours of training

688
2023
476
2022
1,205
2021

Total Training hours

2023
Kentriki Odos		 2023
Operator		 2022 2021
Training hours 105 583 476 1.205
Employees 9 57 79 171
Training hours / employee 11,67 10,23 6,03 7,05

Health and Safety Indices

2023 2022 2021
Kentriki Odos Operator Kentriki Odos Operator Kentriki Odos
(1/1/2021 - 16/5/2021) 		Kentriki Odos
(17/5/2021 - 31/12/2021) 		Operator
(17/5/2021 - 31/12/2021)
Number of fatal accidents 0 0 0 0 0 0 0
Lost work days due to accident 0 6 0 178 0 0 9
Incidents without days of absence 0 1 0 7 0 0 4
Lost Day Rate (LDR) 0 2.88 0 83.57 0 0 7.82
Absence rate (AR) 0 19.24 0 557.43 0 0 52.14
Total work accidents 0 2 0 16 0 0 8
Work accidents with days of absence from work 0 1 0 9 0 0 4

Health and Safety Investments

€170,066
2023
€179,999
2022
€167,066
2021

03

Caring for the environment

Sustainable Development Goals related to our operation

1
Climate Change
2
Interaction between infrastructure and physical environment
3
Pollution Management
4
Management of resources

Kentriki Odos being fully aware of environmental protection issues and the need for environmental risk prevention, implements its environmental policy by prioritizing environmental issues in its day-to-day business decisions.

The company recognises the extent of its impact on the natural environment and takes care to reduce its environmental impacts and halt climate change by implementing a comprehensive strategy designed to achieve the harmonious coexistence of the motorway with the natural environment.

Go Green Initiative

Through the "Go Green" initiative, we launched the first "green", 100% electric vans, which will initially be used as maintenance and work vehicles, putting into practice the strategic goal of protecting the environment in an innovative way.

We are now the 1st operation, maintenance and management company of motorways in the country that implemented a complete plan of replacemet of the vehicle fleet with 100% electric and hybrid, while equipping all of our facilities with 18 electric vehicle chargers.

Electric energy consumption for road lighting and buildings (kWh)

Solar energy consumption for ERT and irrigation (kWh)

Vehicles and Patrols

Kentriki Odos’ Vehicles

28

Own

25

Leased

Kilometres Covered

3,430,833

Fuel Consumption

The operational needs of Kentriki Odos mainly relate to Diesel fuel consumption for its fleet of vehicles.

 

Fuel Consumption (Litres) 2023 2022 2021
Kentriki Odos Subcontractors Kentriki Odos Subcontractors Kentriki Odos Subcontractors
Gasoline 22,321.1 5,515.00 21,406.7 2,295.44 19,213.2 8,001.94
Diesel (Fleet) 237,828.9 418,250.90 238,156.1 325,920.83 298,133 310,410
LPG - 300.00 - 300 - 320

Use of Raw Materials and Supplies (Kentriki Odos)

Categories of Raw Materials Material 2023 2022 2021
Raw Materials (Kg)
Salt 2,766,000 5,215.5 0
Sawdust 1,000 - 1,180
Printing Paper 2,128 1,117 885
Paper (paper thermal rolls) 3,988.9 5,145 4,503
Ink / Toners (pcs) 40 48 38

Use of Raw Materials and Supplies (Subcontractors)

Categories of Raw Materials Material 2023 2022 2021
Raw Materials (Kg) Salt 2.000 - 4.253.000
Printing Paper 932,10 354,20 36,94
Sawdust 65 0 0

Waste Management Table (Kentriki Odos)

Categories of Waste Material 2023 2022 2021
Semi-manufactured goods or parts (Kg) Lightbulbs 60 - -
Mixed batteries 30 30,1 24
Battieries Pb-A & Ni-Cd (kg) 95 956 1,020
Computers / Electrical appliances / Equipment 407 822 763
Tires 2,882 2,276 3,734
Mixed Waste (Lt) Engine gear box and lubrication oils 888 1,656 1,412
Antifreeze (litres) - 536 300
Contaminated liquid and solid waste (kilograms) - 54,910 25,000

Waste Management Table (Subcontractors)

Categories of Waste Material 2023 2022 2021
Raw Materials (Kg) Metals (barriers, signage) 24.660 40,155 6.766
Support materials or accessories Tires (Kg) 870 - 196
Miscellaneous Waste (Kg) Engine, transmission and lubricating oils (Liters) 1.702,80 3,120 196
Antifreeze (litres) - 731.5 2.067,7
Mixed municipal waste 100.702 148,488 109.425
Other (Kg) Planting cut residues 26.000 35,000 29.500
Animal tissue waste (kg) 585 430 1.073

Recycling for all company facilities

11,556 kilos
2023
7,290 kilos
2022
4,471 kilos
2021

Total CO2 Emissions (tonnes)

In this year’s report, we have adopted an updated methodology for reporting our greenhouse gas emissions, which is aligned with the GHG Protocol Corporate Accounting and Reporting Standard. This new approach ensures the accuracy and reliability of our data, providing a more comprehensive and harmonized framework for recording emissions. Due to these methodological differences, the emissions results presented in this report are not fully comparable with those of previous years. However, the continuous improvement in our practices demonstrates our commitment to transparency and reducing our environmental impact.

Environmental Protection Investments

€1,305,737
2023
€1,461,948
2022
€590,407
2021

04

Next to society

Sustainable Development Goals related to our operation

1
Training and information about Road Safety
2
Local Communities' progress
3
Social solidarity

Our values revolve around people and local communities and we continuously develop, enrich and strengthen a series of programs and initiatives that focus on the social and economic development of the regions and municipalities adjacent to the motorways we operate, maintain and manage.

Annual contribution to Social Development - Social Product (in th. €)

2023 2022 2021
Payments to suppliers (except materials and intercompany transactions) 4,170.8 3,774 5,947.97
Employee salaries and benefits (including insurance contributions) 304.6 301 1,922.40
Payments to providers of capital 36,534.3 14,506.7 13,336.30
In-kind support, financial support and donations (including investments in Corporate Social Responsibility Structures) 408.2 153.30 218.50
Total 41,417.9 18,735 21,425.17

Our Investments

Road Safety training program "Cycling Safely"

The “Cycling Safely” program addressed to school children contributes to shaping road driving culture and behaviour. The program aims to help children develop a responsible driving behaviour which will shape their mentality and behaviour as adults.

Trainings for 2023:

  • 796 students
  • 14 primary schools
  • 3 prefectures

Evident Support for the Disabled

Free of charge passes of special needs vehicles

50,293

2023

39,613

2022

34,707

2021

Investment

€77,548

2023

€75,874.5

2022

€64,824

2021

Management of Sustainable Development

€23,900

Corporate strategy

€41,500

Event participations and collaborations

€178,515

Communication

Total

€243,915